FAQ
Does National Pharmacy serve retail customers?
Unsurpassed in quality, our services are highly specialized, derived from a network of Ontario pharmacies dedicated to long-term care. Customers recognize the pharmacy's total dedication to residential care; it does not cater to the retail public. We are devoted to serving the customer accurately, promptly-always responsive to their needs whenever and wherever they occur.
Do you change your program for reach client?
An important facet of National's services is the ability and willingness to tailor services to the needs of individual homes. Our medication systems have been revised and refined over the years and much of our computer software has been custom designed. We believe we offer the most advanced, complete, and knowledgeable pharmacy services available to long-term care facilities, retirements and senior settings. National Pharmacy specializes in customizing our services to meet the needs of each client.
What special training do National's Pharmacists offer?
They are:
- Specially trained in providing geriatric and psychiatric care.
- Specially trained in palliative care and pain management.
- Constantly monitoring all new prescriptions for drug allergies, proper dosage, drug interactions, and duplication in therapy.
- Experienced in delivering a formalized method for handling drug interactions.
- Reviewing the medication profile of each resident every three or six months.
Who will serve our home?
Pharmacists Sal Surani and Nevin Surani manage the pharmacy network with more than 50 years of combined experience in long-term care. Our Pharmacists are fully accredited by the Ontario College of Pharmacists.
How often will we see them?
That varies depending on the engagement. Some pharmacists visit our clients weekly. Others are there less often, depending on the needs of the individual facility. Whatever the schedule may be, National's pharmacists are in constant touch with our clients. There is nearly always daily telephone contact and quite often the communication occurs more often.
How are National's clinical services different from other pharmacies?
Personal service is what distinguishes National's service from other LTC pharmacies. Please see our client testimonials to attest to what this means in the course of our service to you.
What do you mean by 'helping nurses focus on care?'
As it states in our Mission Statement, with National's systems in place, nurses have more time for direct patient care activities, especially because of our highly advanced system for distributing medications. Some examples include:
- Active drug use reviews to reduce the number of medications per resident.
- All meds needed for one pass are packaged together in a single tear-off pouch. This system has been proven to decrease time spent on medication duties and reduce drug errors.
- Active BID (twice daily) dosing program reduces the number of drug passes per resident.
How do you service us if you're not in my area?
National Pharmacy prides itself in its ability to serve clients anywhere in Ontario. There are many satisfied National clients all across the province. With careful planning, modern shipping and expediting, next-day service is always available. In an emergency, when local arrangements are necessary, we will make them. In addition, National Pharmacy is in the process of opening new pharmacies in strategic locations throughout Ontario.
What is National's record for accuracy?
Without resorting to boasting, it is virtually perfect. Please also visit client comments for more information on our complete and total devotion to accuracy.
What are the advantages of your distribution system?
It aids accuracy and creates less work within the home, helping nurses 'focus on care.'
Does it cost more?
No. It is part of our service.
